FAQs

Your one-stop shop for car body repairs! For more details, call 020 8699 3488.

Our frequently asked questions

Whether through insurance or private work, our goal is to restore your vehicle to its pristine condition with a focus on professionalism, customer care, and high standards. Below, we’ve answered some common questions to help you understand our services better.

What types of vehicles do you specialise in?

We specialise in luxury vehicle repairs but also cater to standard cars. Our expertise includes handling major repairs like electric vehicle repairs and large dents.

Do you offer warranties or guarantees on your work?

Yes, we offer a lifetime guarantee on all our paintwork.

Can you work with my insurance company?

Yes, we are insurance approved and work with all major insurers, handling both fault and non-fault repairs.

What makes your equipment special?

We use state-of-the-art equipment, including a VW standard dent pulling machine and hybrid spray booths, ensuring top-quality and energy-efficient repairs.

How long will it take to repair my car?

We can give you a timeline once we see the vehicle but generally, small repairs like scratches take 3-5 days, while major repairs can take 5-7 working days.

Do you offer courtesy cars?

Yes, we provide courtesy cars for insurance jobs to ensure minimal disruption to your routine.

How do I get an estimate for my car repair?

Send us clear pictures of the damage or bring your car in for an assessment. We provide accurate estimates based on the damage.

What is your process for wheel alignment?

We offer precise wheel alignment services to ensure your tyres wear evenly. This service can usually be completed in a single day.

What is a SMART repair?

SMART repair stands for Small to Medium Area Repair Technology, focusing on fixing small areas of damage quickly and cost-effectively without removing entire panels.

Why should I choose JS Coachworks for bumper repairs?

Our team is highly qualified with years of experience. We use unique tools and techniques for bumper repair, including plastic welding, and offer a lifetime guarantee on our paintwork.

How do you ensure colour matching for paintwork?

We use the Sikkens paint system to match paint exactly to factory standards, ensuring a seamless repair.

What precautions do you take for electric vehicle repairs?

We follow strict safety protocols and use specialised equipment for electric vehicle repairs, ensuring all repairs are safe and efficient.

How do you handle aluminium body repairs?

We use specialised techniques and equipment, including an aluminium VW standard dent pulling machine, to repair aluminium car bodies effectively.

Do you provide end-of-lease repairs?

Yes, we identify and repair all issues in the car body, ensuring it meets end-of-lease requirements.

Can I choose your workshop even if my insurance recommends another?

Yes, you have the right to choose your repairer. Some insurers may charge a small fee, but you can insist on using our services.

What is the benefit of using your hybrid spray booths?

Our hybrid spray booths are energy-efficient and environmentally friendly, reducing energy bills and our carbon footprint.

How do you maintain high standards in your repairs?

Our team is equipped with industry-standard tools, and we continually invest in training and the latest technology to ensure top-quality repairs.

Do you have unanswered questions? Let’s talk!

Don’t hesitate to contact our friendly team, we’re here to help you every step of the way. Our team of experienced technicians is here to provide comprehensive support throughout the car body repair process. Don’t hesitate to contact JS Coachworks – call 020 8699 3488 now.